STC Security ("STC Security", "we", "us" or "our") is committed to protecting the privacy, confidentiality and security of personal information collected through our website, business activities and security services.
We recognise the importance of safeguarding personal information and maintaining the trust of our customers, website visitors, residential communities, business clients and other individuals who interact with our organisation.
This Privacy Policy explains how we collect, hold, use, disclose, store and protect personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
This Privacy Policy applies to individuals who visit our website, submit enquiries, register interest in our security services, engage with our business or otherwise provide personal information to STC Security.
STC Security is committed to conducting its operations professionally, responsibly and in accordance with applicable Victorian security industry legislation and regulatory requirements.
STC Security may collect personal information reasonably necessary to provide our security services, respond to enquiries, manage customer relationships and conduct legitimate business activities.
Personal information refers to information or an opinion about an identified individual or an individual who is reasonably identifiable.
Depending on your interaction with us, we may collect the following information.
When you visit our website, certain technical information may be collected through website systems and analytics technologies, where these are in use.
This may include:
Depending on the services provided, STC Security may collect or handle information relating to:
Any security-related information will be collected, accessed and managed in accordance with applicable laws and legitimate operational requirements.
STC Security may collect personal information through various channels, including:
Where reasonably practicable, we collect personal information directly from the individual concerned.
In certain circumstances, information may be received from authorised representatives, customers, service providers or other lawful sources.
We aim to collect only information that is reasonably necessary for the relevant business or service purpose.
STC Security collects, holds and uses personal information for purposes reasonably related to our security services and business operations.
These purposes may include:
We will not use personal information for unrelated purposes unless you have provided consent or the use is otherwise permitted or required by law.
STC Security may provide online registration forms allowing individuals to express interest in security services within their neighbourhood.
When you join our neighbourhood waitlist, we may collect information such as your name, email address, suburb, postcode and other information voluntarily provided.
This information may be used to:
Joining a neighbourhood waitlist does not automatically establish a service agreement or obligation to purchase our services.
Where communications are promotional in nature, individuals may opt out in accordance with applicable Australian laws.
As a business operating within the security industry, STC Security recognises the importance of protecting confidential information relating to customers, properties, security incidents and operational activities.
Where relevant to the services being delivered, information may include:
Such information may be used for legitimate purposes, including:
Access to operational security information will be limited to authorised personnel and other parties with a lawful and legitimate need to access it.
Where surveillance technologies are used, STC Security will comply with applicable privacy, surveillance and security industry requirements.
STC Security may disclose personal information to third parties where reasonably necessary to provide services, manage business operations or comply with legal obligations.
These parties may include:
We aim to ensure that personal information is disclosed only for legitimate purposes and handled in accordance with applicable privacy obligations.
STC Security does not sell personal information to third parties.
STC Security is committed to taking reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
Depending on the systems and information involved, security measures may include:
Personal information may be stored electronically or in physical documents, including through authorised service providers.
Although reasonable precautions are taken, no method of electronic storage or internet transmission is completely secure.
We encourage website users not to submit unnecessary sensitive information through general enquiry forms.
Our website may use cookies and similar technologies to improve functionality, understand visitor interactions and enhance the overall browsing experience.
Cookies are small data files that may be stored on your device when you visit a website.
Where used, these technologies may collect information such as:
This information may help STC Security understand website performance and identify opportunities for improvement.
You may manage or disable cookies through your browser settings.
Please note that disabling certain cookies may affect website functionality.
Where applicable law requires consent for particular tracking activities, STC Security will seek that consent.
STC Security may communicate with individuals who have contacted our business, submitted enquiries or registered an interest in our services.
Depending on your preferences and applicable law, communications may include:
Marketing communications will be managed in accordance with applicable Australian privacy and electronic communications laws, including the Spam Act 2003 (Cth).
You may request to stop receiving promotional communications at any time by following an available unsubscribe option or contacting us directly.
Email: info@stcsecurity.com.au
Phone: 0417 500 542
We will process opt-out requests in accordance with applicable legal requirements.
Individuals may request access to personal information that STC Security holds about them.
You may also request that inaccurate, incomplete, out-of-date, irrelevant or misleading personal information be corrected.
To request access or correction, please contact:
STC Security
Email: info@stcsecurity.com.au
Phone: 0417 500 542
We may request suitable identification to verify your identity before providing access to personal information.
Requests will be reviewed and responded to within a reasonable timeframe, subject to applicable legal requirements.
In certain circumstances, access may be restricted or refused where permitted by law.
Where required, we will explain the reason for refusing a request and provide relevant complaint information.
STC Security retains personal information for as long as reasonably necessary to fulfil the purpose for which it was collected or to meet applicable legal, contractual, regulatory and operational obligations.
Retention periods may vary depending on the nature of the information, including customer enquiries, service agreements, operational records and security incident information.
When personal information is no longer required for a lawful purpose, we will take reasonable steps to securely destroy or de-identify the information, unless retention is legally required or otherwise permitted.
STC Security may use third-party technology, communication, hosting or cloud-based service providers to support business operations.
Depending on the providers used, some personal information may be stored or processed outside Australia.
Where STC Security discloses personal information to overseas recipients, we will comply with applicable requirements under Australian privacy law, including taking reasonable steps to protect that information where required.
Information about likely overseas recipient countries will be provided where required and reasonably practicable.
STC Security takes information security incidents and suspected data breaches seriously.
Where a suspected or confirmed data breach occurs, we will take appropriate steps to:
Where the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth) applies, STC Security will comply with the relevant assessment and notification requirements.
The STC Security website may contain links to third-party websites, platforms or online services.
These websites may operate independently and have their own privacy policies and information-handling practices.
STC Security is not responsible for the privacy practices or content of third-party websites outside our control.
We recommend reviewing the privacy policies of external websites before providing personal information.
Where lawful and reasonably practicable, individuals may interact with STC Security anonymously or by using a pseudonym.
However, certain services or business activities may require identification.
These may include:
Where identification is necessary, we will seek information reasonably required for the relevant purpose.
If you have a concern or complaint regarding how STC Security collects, uses, stores, manages or discloses your personal information, please contact us.
Privacy Complaints Contact
STC Security
Registered Address: 4 Lindsay Place, Keilor VIC 3036, Australia
Email: info@stcsecurity.com.au
Phone: 0417 500 542
When we receive a privacy complaint, we will take reasonable steps to:
If you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), subject to its complaint-handling requirements.
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au/
Phone: 1300 363 992
STC Security may update or amend this Privacy Policy periodically to reflect:
Any updated Privacy Policy will be published on our website with the relevant revision date.
We encourage website visitors and customers to review this page periodically.
For questions about this Privacy Policy, personal information requests, privacy concerns or complaints, please contact STC Security using the following details.
STC Security
Victorian Private Security Licence Number: Z90-441-10S
Australian Company Number (ACN): 688 016 873
Registered Business Address:
4 Lindsay Place
Keilor VIC 3036
Australia
Business Email: info@stcsecurity.com.au
Phone: 0417 500 542
Website: https://www.stcsecurity.com.au/
STC Security is committed to maintaining responsible privacy practices, protecting personal information and supporting professional security services in accordance with applicable Australian legal and regulatory requirements.
